Purchases made by users through our web "Website" are governed by the conditions ("The Conditions") described below. The purchase of products ("Product") through alparadise.com implies full and unreserved acceptance by the user of the following purchase conditions. These Conditions do not cover the sale of our Products by third parties outside the Website.
Data of the service provider of the Information Society, owner of the website:
Owner: AL PARADISE INTERNATIONAL CLOTHING, S.L.
C.I.F: B38956231
Addres: Calle Valencia, 4 - C.C. Costa Torviscas
38660 Playa de las Américas S/C de Tenerife
Spain
Phones: 822 202 055
Email: contact@alparadise.com
Please read these Conditions carefully before placing an order for any “Product” on our “Website”. If you do not accept these Conditions, you will not be able to place an order for any Products on our Website. You may print a copy of these Terms for future reference.
1. Information about products and modification of offers
AL PARADISE INTERNATIONAL CLOTHING, S.L. can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.
Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
2. How can I buy on the web?
The purchase of our products by the user is carried out and perfected by following the purchase procedure described in this section. By purchasing our products, you agree that communications with AL PARADISE INTERNATIONAL CLOTHING, S.L. are mainly by electronic means.
To proceed to make a purchase on our website you just have to follow the following steps:
- In order to make purchases through our website, prior registration as a user is required. Once registered you can buy our products.
- To make a purchase, you must add the products that interest you in your "shopping cart".
- Once you have filled your cart with all the products you want to buy, the purchase is complete.
- To close the purchase with AL PARADISE INTERNATIONAL CLOTHING, S.L. You have to finalize the purchase and proceed to pay the amount of the products purchased through the payment gateway by bank card.
- The purchase will be completed when the user receives the order confirmation by email, which will reflect in detail the products purchased and these conditions.
3. Price of the products. Taxes and customs
The price that appears indicated at all times next to our products includes IGIC.
If there is a typographical error in any of the prices shown and if a user has made a purchase decision based on said error, we will notify them of this incident immediately and the user will have the right to cancel their purchase without any cost on their part.
The price of the product does not include shipping or transport costs that will be indicated at the time of placing the order.
4. What are the shipping and transportation conditions?
- Where do we ship?
We ship to Europe, USA and Canada. More information here. - How soon will you receive your order?
The usual delivery time ranges from 5-15 business days from receipt of order payment confirmation and depending on the shipping method and logistic company selected.
If the item is not in stock and cannot be delivered on time, we will notify you of the estimated time for your request and you can exchange it for another item if you wish or request a refund.
These terms are indicative and AL PARADISE INTERNATIONAL CLOTHING, S.L. reserves the right to delay them for reasons beyond the control of the company. In any case, we will always try to shorten shipping times as much as possible to ensure a quick and efficient receipt of orders.
The agreed deadlines for the delivery of the product are understood without prejudice to any delays that may be caused by force majeure. - What do I have to do in case of delay or error in shipment or delivery?
In case of delay, delivery error or lost product, please contact us as soon as possible. AL PARADISE INTERNATIONAL CLOTHING, S.L. will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make all the efforts within our reach, for the necessary time and within a maximum period of 24 hours, we will contact the user and give them a solution or we will send them a new identical package at no cost.
The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. - Where will I receive the order?
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies offered by AL PARADISE INTERNATIONAL CLOTHING, S.L.
If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.
AL PARADISE INTERNATIONAL CLOTHING, S.L. will track the delivery of the order.
5. Payment method
- What payment methods can I use?
The products can be paid by card through the bank card payment platform. - Is the card payment system safe?
This system is completely confidential and secure and the data cannot be seen by third parties. AL PARADISE INTERNATIONAL CLOTHING, S.L. does not save data on payments made by its users. The information will be provided directly to the payment platform of the bank.
6. How are the invoices?
The user accepts that the invoices for the purchases of the products are issued electronically and sent by email. You can request a copy of the paper invoice by sending an email to contact@alparadise.com
7. Returns
- How long do I have to cancel the purchase or decide to return a product?
The user will have a period of fourteen calendar days to decide to return the "Product" from the date of receipt thereof without incurring any penalty or expense, except those corresponding to the return and without the need for justification.
The withdrawal period will expire 14 calendar days from the day the product is received by the user or an authorized third party. - How can I cancel the purchase?
If you wish to return the product or withdraw from the purchase, you must notify us of your decision to withdraw from the contract through an unequivocal statement by postal mail to AL PARADISE INTERNATIONAL CLOTHING, S.L. at the following address: Calle Valencia, 4 - C.C. Costa Torviscas, 38660 Playa de las Américas, S/C de Tenerife (Spain); or by email to contact@alparadise.com
You can use the withdrawal form model that we incorporate below, although its use is not mandatory; any communication informing us that the user wants to exercise the right of withdrawal before the expiration of the corresponding period is sufficient.
Withdrawal Form
(it should only be completed and sent if you want to cancel the purchase)
Attn:
AL PARADISE INTERNATIONAL CLOTHING, S.L.
Valencia Street, 4 - C.C. Torviscas Coast
38660 Playa de las Americas
S/C de Tenerife (Spain)
contact@alparadise.com
I hereby notify you that I withdraw from the contract of sale of the following product(s):
- Article:
- Received on date:
- Name/s of the consumer/consumers and user/s:
- Address(es) of the consumer(s) and user(s):
Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)
Date
- What are the requirements for exercising the right of withdrawal?
If the user decides to withdraw from his purchase once the order arrives, he will have to be responsible for the original shipping costs, if any.
The user may return the products by post at the following address: AL PARADISE INTERNATIONAL CLOTHING, S.L. at Calle Valencia, 4 - C.C. Costa Torviscas, 38660 Playa de las Americas, S/C de Tenerife (Spain)
In case of withdrawal on your part, we will refund all payments received from you, including shipping costs, (if any). But to do so, you must return or deliver the products directly to us, without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you return the goods before the corresponding period has expired. - How is the refund made?
AL PARADISE INTERNATIONAL CLOTHING, S.L. will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.
In the event that the order has been delivered, we may withhold the refund until we have received the products, or until you present proof of their return. When returning a "Product", we recommend that you obtain proof of its shipment.
To return the product, it is necessary that it has not been used and that it keep its seal or original packaging intact. Packaging on which some type of sticker, adhesive paper or similar has been attached by the user will not be accepted. We reserve the right to deny a full refund if the returned “Product” has been damaged.
If the return occurs because the user considers that the "Product" is defective and wants a refund of the amount paid, he also has fourteen business days to return it from the receipt of the product. The return in this way does not limit the rights that can assist you in accordance with the product guarantee established by the regulations for consumers and users.
8. Legal warranty
The products sold by AL PARADISE INTERNATIONAL CLOTHING, S.L. are covered by the legal guarantee of 2 years from delivery on new products by the seller, in accordance with the provisions of consumer and user regulations.
We do not cover defects caused by misuse, neglect or mishandling. The "Products" sold on our Website are intended solely for the use described in the specifications of each product.
9. Data protection policy
AL PARADISE INTERNATIONAL CLOTHING, S.L. undertakes to comply with current legislation on the processing of personal data and, in particular, Organic Law 15/99, of December 13, on the Protection of Personal Data (hereinafter LOPD).
You can access more information in our Privacy Policy.
10. Claims and customer and user service
If you are not happy with your product, please notify us at the following address: AL PARADISE INTERNATIONAL CLOTHING, S.L. with address at Calle Valencia, 4 - C.C. Costa Torviscas, 38660 Playa de las Américas, S/C de Tenerife (Spain) or in the following email contact@alparadise.com
You can present any type of claim at the following address contact@alparadise.com
In addition, we have official claim forms available to our customers and users. You can request them by calling (+34) 822.20.20.55 or by email contact@alparadise.com
11. Cause of force majeure
AL PARADISE INTERNATIONAL CLOTHING, S.L. will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other measures to demand; b) Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transport; Impossibility of using telecommunication systems; and e) Government acts, regulations or restrictions.
The obligations derived from these conditions will be suspended during the period of Force Majeure and the term to fulfill said obligations will be extended for a period of time equal to the duration of the Force Majeure and we will use all reasonable means to end the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.
12. Partial nullity
If any of these General Conditions were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
13. Applicable legislation and competent courts
The contracts for the purchase of Products through our Website and the controversies or demands that derive from them or that refer to their object or celebration (including litigation or non-contractual demands) will be governed by Spanish legislation.
Any controversy that arises or is related to the use of the website or with said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of S/C de Tenerife.
If you are contracting as a consumer, nothing in this clause will affect the rights recognized by current legislation as such, and you may choose to file a claim to enforce your rights in relation to these Conditions before the Judge or Courts that correspond to your home.
14. Online dispute resolution platform
In compliance with the obligation to provide information to consumers established in Article 14 of Regulation (EU) 524/2013 on the resolution of online consumer disputes AL PARADISE INTERNATIONAL CLOTHING, S.L. informs you that the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can file your claims to try to reach an out-of-court solution, if you reside in the EU.
15. Notifications
Occasionally, AL PARADISE INTERNATIONAL CLOTHING, S.L. may use your personal data to send you notifications by email. Said notifications will be made to inform about the modifications in our services or products.
16. Commitment to quality with our users. Comments and suggestions
The client must keep in mind that in AL PARADISE INTERNATIONAL CLOTHING, S.L. we offer you a human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us by email at contact@alparadise.com or by phone (+34) 822.20.20.55
Version: V.1.0
Date: 04/12/2017